Account, Orders & Store Help

Marketplace and Billing

• Can I get a refund for a duplicate purchase of a scenery product?
• Refund duplicate charges for a single purchase.

Orders, Transfers and Refunds

• Transfer purchases from one iniBuilds account to another
• Can I get a refund for a product I haven't activated or installed?
• How can I transfer my purchase from SimMarket to the iniBuilds Store or iniManager?

Accounts and Sign-In

• I am unable to recover my password and my account is locked
• I need help resetting my password for the iniBuilds Store
• Change the email address associated with my iniBuilds account