Introduction
If you need to move a purchase from one iniBuilds account to another, our support team can help. Account transfers are handled manually, so you will need to provide the correct order details and account information for both accounts involved.
What you need to provide
To avoid delays, please include as much of the following information as possible when you contact support:
- The order number
- The email address on the current iniBuilds account
- The email address on the destination iniBuilds account
- The product name
- The correct product version, if there are multiple versions available
How the transfer process works
Contact iniBuilds support with the order details and both account email addresses.
Our team will review the request and confirm the purchase can be transferred.
The transfer will be processed manually by support.
Once completed, the purchase will be available on the destination account.
Important notes
- Please make sure you specify the correct product version to avoid any mismatch during the transfer.
- Transfers are handled case by case and may require additional verification.
- If the order details are incomplete, support may need to request more information before proceeding.
Contact support
If you are ready to request a transfer, please contact iniBuilds support and include the information listed above. The team will review your request and advise on the next steps.