Introduction
If you have purchased a scenery product by mistake and have already bought the correct version, you can request a refund for the duplicate purchase. This article explains what we need from you and how the refund is handled.
What you need to provide
To help the store team review your request, please include the following details when you contact support:
Proof of the previous purchase of the correct scenery product
The order number for the duplicate purchase
How the refund works
Once we have confirmed the duplicate purchase and the previous order, the store team will process the refund. If any details are missing, we may ask you for more information before the refund can be completed.
Before you contact support
Check that the purchase was for the same scenery product version
Have your order details ready
Include clear proof of the original purchase
Need help?
If you are unsure whether your purchase qualifies as a duplicate, contact the store team with your order information and supporting proof. We will review your request and advise you on the next steps.