Introduction
If you were charged multiple times for a single purchase because of a system bug, you can contact support to request a refund for the duplicate charges. Only one order should be created for each purchase.
When to contact support
Please contact support if all of the following apply:
- You were charged more than once for the same purchase.
- The extra charge was caused by a system bug or duplicate order creation.
- You only intended to place one order.
What to include in your support request
To help us investigate and process your refund as quickly as possible, please include the following details:
- Your order number or order numbers
- The date and time of the charge
- The email address used at checkout
- A brief description of what happened
- A screenshot of the duplicate charges, if available
What happens next
Once we have reviewed your request, we will confirm whether the duplicate charge was caused by a system issue and advise you on the next steps. If a duplicate charge is confirmed, we will arrange a refund for the extra payment.
Need help?
If you are unsure whether your charge is a duplicate or you need help finding your order details, please contact support and we will be happy to help.