Introduction
This guide explains how to download a purchased product using iniManager, and what to check if the product does not appear as installed. It also includes a few practical steps to help resolve common installation issues.
Before you begin
Before downloading your product, make sure you have signed in to iniManager with the same account used to place the order. You should also confirm that your Microsoft Flight Simulator community folder is set correctly.
Download your purchased product
Open the iniManager app.
Sign in to the account used to purchase the product.
Find your order in iniManager.
Select the product and download or install it from your order list.
If prompted, allow iniManager to complete the installation.
If the product is not showing as installed
If the product has downloaded but is not showing as installed in Microsoft Flight Simulator, check that it is present in your community folder. If it is not there, iniManager may not have completed the installation correctly.
Troubleshooting steps
Confirm that your community folder is set to the correct location in Microsoft Flight Simulator or iniManager.
Check that the product files are present in the community folder.
Clear the local cache and roaming data used by iniManager.
Reinstall the product using iniManager.
Run iniManager as an administrator and try the installation again.
Additional information
If the issue continues after reinstalling as an administrator, please contact support with your order details and a description of what you are seeing in iniManager. This will help us investigate further.