Introduction
If your aircraft crashes or fails to load in Microsoft Flight Simulator at certain airports, this guide will help you narrow down the cause and test whether the issue is related to the airport, collisions, or loading time.
Issue description
Some aircraft may load correctly at one airport but crash, freeze, or fail to appear at another. This can happen because of scenery conflicts, collision issues, or because the aircraft has not been given enough time to finish loading.
Basic troubleshooting steps
Follow these steps in order to isolate the problem.
Spawn the aircraft at PMDY airport and check whether it loads properly.
If it loads at PMDY, try loading the aircraft at your desired airport.
If the issue continues, turn off collisions and check whether the aircraft loads normally.
If the aircraft still does not load, wait longer before assuming the load has failed. Some aircraft need extra time to initialise fully.
Signs to look for
The aircraft loads at PMDY but not at a different airport.
The simulator crashes when you select a specific airport.
The aircraft appears to be missing or frozen during loading.
Disabling collisions changes the behaviour of the issue.
Additional information
If none of the steps above resolve the issue, collect the airport name, aircraft name, simulator version, and whether collisions were enabled when the problem occurred. This information will help support investigate further.
If you need further help, contact support with the details of your test results.