Introduction
If you have purchased an aircraft but it is not appearing in your iniManager library, there are a few common things to check first. In most cases, the issue is related to the confirmation email, the email address used for the purchase, or the account you are signed in to.
What to check first
Check your junk or spam folders for the purchase confirmation email.
Confirm that the purchase was made using the correct email address.
Make sure you are signed in to iniManager with the same email account used for the order.
How to resolve the issue
Open your email inbox and search for the iniBuilds purchase confirmation message.
If you cannot find it, check your junk, spam, and other filtered folders.
Verify the email address used at checkout and compare it with the account you use in iniManager.
Sign out of iniManager and sign back in using the correct account details.
Refresh your library in iniManager and check again for the purchased aircraft.
If the aircraft still does not appear
If you have checked your junk or spam folders and confirmed that the purchase was made under the correct email account, but the aircraft still does not show in your iniManager library, please contact support for further assistance. Include your order details and the email address used for the purchase so we can investigate.
Contact support
For help with iniManager library access or order verification, contact the iniBuilds support team through the help centre or your usual support channel.